Helpdesk / Scheduling Administrator

Helpdesk / Scheduling Administrator

Location Gateshead
Job Type Permanent
Salary £20,000 - £22,000 pa depending upon experience

Job Description

Due to increased growth our client, a North East based organisation, has an immediate need for a Scheduler / Helpdesk Coordinator to join the current team. As an organisation, they specialise in the service, maintenance and installation of a number of key areas such as air conditioning, refrigeration, plumbing and electrics.

Duties and responsibilities:

  • Logging calls / jobs on a busy helpdesk
  • Allocating work orders to the reactive engineering team
  • Ensuring all tasks are completed in line with the associate KPI’s / SLA’s
  • Ensuring engineer / service reports are completed
  • Tracking jobs progress against pre-determined KPI’s including response times
  • Initially dealing with any front-line complaints and service-related issues arising from reactive and planned works – reports to line manager – log complaints, monitor and process toward remedial and resolved outcomes
  • Providing general administrative support including, filing, document distribution, word processing, spreadsheets

Experience, Skills & Qualifications

  • Previous experience in a similar role would be ideal
  • You will have good interpersonal skills
  • You will be able to interface with people at all levels
  • You will be able to work independently and take initiative
  • You will possess excellent written and verbal communication skills
  • You will possess excellent time management and organisational skills
  • You will have a good working knowledge of Microsoft Office packages
  • You will have a strong attention to detail

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