IT Support Technician

IT Support Technician

Location Milton Keynes
Job Type Permanent
Salary Up to 31,000 per annum

Job Description

My client is a specialist in the delivery of innovative technology solutions and services within the railway infrastructure.

An opportunity has arisen for an  IT Support Technician to join the existing team.
Reporting to the Head of IT the IT Support Technician will provide hardware and software maintenance, support and consultation to the users. Providing these services in an effective and efficient manner will ensure maximum access to and implementation of technology services and resources.

Responsibilities:
1. Ensure technology is accessible and equipped with current hardware and software

Main Activities
• Troubleshoot hardware, software and network operating system
• Be familiar with all hardware and software
• Be familiar with network operating system
• Provide orientation to new users of existing technology
• Provide individual support on request
• Provide recommendations about accessing information and support
• Maintain current and accurate inventory of technology hardware, software and resources

2. Monitor and maintain technology to ensure maximum access.

Main Activities
• Troubleshoot technology issues
• Maintain log and/or list of required repairs and maintenance
• Provide network access to all staff
• Install work stations
• Connect and set up hardware
• Load all required software
• Provide network accounts and passwords as required
• Input and maintain IP addresses
• Advise staff of security breach and/or change in password or security status
• Identify and prepare hardware for disposal when appropriate
• Ensure hardware is stripped and secured before disposal

3. Perform other related duties as required during working hours

Knowledge
• Experience with MS Office products
• Must have basic knowledge of current technologies available in the IT world
• Experience and/or knowledge of various networking systems concepts including email, firewall, client servers, network security, network protocols, etc.
• Previous experience with computer and printer maintenance and repair.
• Work independently and assist with multiple projects, priorities, and locations.
• Work under pressure with interruptions and challenging deadlines.

Problem solving capability
• To use initiative in carrying out day-to-day tasks and raising queries where necessary.
• Be able to present effective solutions to issues that arise.

Personal attributes
• To work as a flexible team member
• Good attention to detail.
• Ability to work to systems and procedures.
• Punctual and reliable at all times.
• Able to adapt to change and work to deadlines

Safety Responsibility Statement
Safety must always be a prime consideration and you are required to ensure that the safety of people, the environment and our products are never compromised.
You have a responsibility under the Health & Safety at Work etc Act 1974 to take reasonable care of yourself and other persons that may be affected by your acts or omissions at work, secure the health, safety and welfare of your staff at work and protect, so far as is reasonable practicable, all others against risks to their health or safety arising from your work activities and those of their staff and ensure that your duties are discharged adequately. The responsibility to achieve the duty cannot be delegated. The tasks required to discharge them can be delegated; assistance and support can be obtained; but the responsibility remains with you.

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