Helpdesk Support

Helpdesk Support

Location Rotherham
Job Type Temporary
Salary £9.50-£12.03 per hour dependant on payroll solution option

Job Description

Coleman James are requiring an immediately available Helpdesk operator for Monday to Friday 40 hours per week


Main job requirements:

  • Each operator will be required to administer the logging of reactive, corrective and proactive jobs that are reported via email, phone or a web-based system – and use the CAFM system to do so.  Each call should be answered within 30 seconds and each customer email responded to within 2 hrs.
  • The candidate whilst in role will be required to take ownership for the effective management of jobs, via the following:

o    Chasing down jobs to close on the CAFM System

o    Housekeeping of the CAFM system to ensure jobs closed and completed within SLA.

o    Ensuring all jobs are assigned to a resource to complete (supplier or CBRE engineer)

o    Jeopardy manage job requests                                                                                                                                                                                                                                                                                                                                                                                          

o    Raising PO’s for jobs where required using Dynamics AX system

o    Sanitise any mis-matches of data (housekeeping)

o    Produce a daily report detailing the status of all open jobs in the CAFM system for issue out to all relevant stakeholders

o    Provide support to business needs

o    Other ad hoc reporting or task requirements as relevant to the job

o    Effective monitoring of the Centrica Helpdesk shared mailbox to ensure all emails are responded to and acted upon within a timely manner

  • Additionally, the candidate will be required to undertake a number of customer call back satisfaction surveys each week (quantity will vary depending upon the needs of the business)

Contract duration expected to be 4 months with an 8am start until 5pm



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